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Data Protection Documentation

Hi77 Casino Privacy Policy — Your data is completely safe with us

This page clearly explains what data is collected when you use Hi77 Casino, why it is collected, and how it is kept secure.

Last updated: June 2026
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SSL Encryption

Every transaction and piece of data at Hi77 Casino is protected by 256-bit SSL encryption — completely unreadable to anyone outside.

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Never sold to third parties

Hi77 Casino never sells your personal information to advertisers or third parties — that is a firm, non-negotiable policy.

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Right to Erasure

You can request the deletion of your personal data at any time.

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Minimal Data Collection

Hi77 Casino only collects data that is strictly necessary to operate our services — nothing more.

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Transparency Guaranteed

You have the right to see what information we hold about you — request access at any time.

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Regular security audits

Hi77 Casino's security infrastructure is regularly audited by independent third parties to ensure there are no vulnerabilities.

Table of Contents
1 Introduction & Scope of This Policy

Welcome to Hi77 Casino. Your privacy isn't just words on paper to us — it's a commitment at the heart of everything we do. This Privacy Policy explains what personal information Hi77 Casino collects, why we collect it, and how we keep it safe.

This policy applies to the hi77casino.app website and all its subdomains. By using Hi77 Casino's services, you are considered to have read and agreed to this policy.

In short: We only collect what's necessary, never sell it to third parties, and never use it without your consent.

Hi77 Casino operates this policy in compliance with data protection laws in Bangladesh and other applicable jurisdictions worldwide, adhering to GDPR and equivalent international standards.

2 What Types of Information We Collect

Hi77 Casino collects information through several methods. A full breakdown is provided below:

Data type Example Purpose of Collection
Identity information Full name, date of birth, NID number KYC verification and age confirmation
Contact information Mobile number, email Account communications & OTP
Financial Information Mobile wallet number Deposit & Withdrawal Process
Activity data Betting history, game logs Service improvement & dispute resolution
Technical information IP address, device type Security & Fraud Prevention

Please note — Hi77 Casino never collects your full bank card number or PIN. Your mobile wallet PIN will never be requested under any circumstances.

3 Purpose of data use

Hi77 Casino uses your information only for the purposes listed below — nothing more:

  • Creating and managing your account, and ensuring login security.
  • Processing deposits and withdrawals, and maintaining transaction records.
  • Customer support — handling queries, resolving issues, and managing complaints.
  • Security monitoring to prevent fraud and money laundering.
  • Fulfilling legal and regulatory obligations.
  • Sending you promotional offers and bonus updates with your consent.
  • Improving Hi77 Casino's service quality and overall user experience.
Marketing Communications: To opt out of promotional messages from Hi77 Casino, go to your Profile Settings and turn off marketing preferences. Essential account-related communications will continue to be sent.
4 Data Storage & Security Measures

Hi77 Casino uses multiple layers of security to keep your data protected. Here's how that looks in measurable terms, not just words:

Security Standards
Encryption Strength (AES-256)98%
Server Uptime99.9%
Fraud Detection Rate95%
Data Backup Coverage100%

Hi77 Casino's servers are housed in secure data centers with 24/7 physical and digital security. All data is backed up on a regular basis.

How long is data retained? Data from active accounts may be kept for up to 5 years after account closure for legal purposes, after which it is permanently deleted.

5 Cookies & tracking technologies

Hi77 Casino uses cookies on its website. Cookies are small text files stored in your browser that help improve site functionality.

Cookie types at Hi77 Casino
Essential Cookies
Login sessions, security tokens, and language preferences — the site cannot function without these.
Required
Functional Cookies
Remembering your preferences — such as favourite games and display settings.
Optional
Analytical cookies
Site usage statistics — which pages are visited most and where issues occur.
Optional
Marketing Cookies
Showing relevant ads and offers — only with your consent.
Optional

Cookies can be disabled at any time through your browser settings. However, turning off essential cookies may prevent login and certain site features from working properly.

6 Sharing Data with Third Parties

Hi77 Casino never sells your information to advertisers or data brokers. However, limited data may be shared with certain trusted partners to keep our services running:

  • Payment processors: bKash, Nagad, Rocket — solely to process transactions.
  • KYC services: For identity verification — only the information strictly necessary.
  • Cloud service providers: For data storage and server operations.
  • Legal Authority: Upon a valid court order or lawful request from a regulatory authority.
All third-party partners are bound by confidentiality agreements with Hi77 Casino. They may only use the information they receive for its intended purpose and are not permitted to share it elsewhere.

In the event of any business merger or acquisition, users will be notified in advance and their consent obtained before any data is transferred.

7 Your Privacy Rights

Your rights at Hi77 Casino are not just words on paper — they are fully enforceable in practice:

Right to access

You can request to view all the information Hi77 Casino holds about you.

Right to rectification

You can request a correction to any inaccurate information at any time.

Right to erasure

Your data will be permanently deleted unless we are required to retain it by law.

Right to restrict processing

You can stop your data from being used for specific purposes.

Right to Data Portability

You can request a full download of all your data.

Right to object

You can object to any use of your data — we will review your request carefully.

To exercise these rights, email [email protected]. Hi77 Casino will respond within 30 days.

8 Children's Privacy

Hi77 Casino strictly prohibits providing services to anyone under the age of 18. We never knowingly collect data from children or minors.

If it is found that a minor has created an account, Hi77 Casino will immediately close that account and permanently delete all associated data.

A note for parents — if your child has accidentally registered on Hi77 Casino, please contact our support team immediately.

9 Changes to the Privacy Policy

Hi77 Casino may update this Privacy Policy due to business changes, new technologies, or legal requirements.

  • You will be notified of any significant changes via your registered email or SMS.
  • The "Last Updated" date at the top of the page will always reflect the most recent revision.
  • Continued use of Hi77 Casino after any changes take effect will be considered acceptance of the updated policy.
  • A copy of any previous version will be provided upon request.
10 Contact & Complaints

For any privacy-related questions, requests, or complaints, please contact Hi77 Casino's data protection team:

Response time
Within 30 business days
Live Chat
Available 24/7

Our support team speaks Bengali. For formal complaints, email us with full details — Hi77 Casino will respond as promptly as possible.

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Your information is safe — enjoy Hi77 Casino with complete peace of mind

Join today on a platform secured with world-class protection.

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❓ Frequently Asked Questions

Frequently Asked Questions about Hi77 Casino's Security & Verification Process

Responsible Gaming tools at Hi77 Casino are available under Profile Settings. To set a deposit limit: log in to your profile → go to the "Responsible Gaming" section → set your daily, weekly, or monthly deposit limit. Increasing a limit requires a 72-hour waiting period, while decreases take effect immediately. To take a break, use the "Cooling-Off Period" option and select anywhere from 1 day to 6 weeks — your account will be inaccessible during this time. For permanent self-exclusion, contact support and Hi77 Casino will fully close your account within 24 hours. Learn more Responsible Gaming on the page.

Hi77 Casino's KYC verification process is straightforward and can mostly be completed from your mobile. Three types of documents are required. For identity, a National ID (NID) is preferred — a passport or driving licence is also accepted. For proof of address, a recent bank statement or utility bill (electricity or gas, within the last 3 months) will do. For payment verification, a screenshot or statement from your mobile wallet is needed. How to submit: log in to your profile → go to the KYC or Verification section → upload clear photos of your documents. Hi77 Casino completes verification within 24–48 hours and notifies you by email or SMS. If any document is unclear, you will be given the opportunity to re-upload.
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